Customer Escalations Management: The Golden Recipe

Customer Escalations Management: The Golden Recipe

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems?

You should still aim to avoid escalations and complains; nevertheless, your attitude toward them should make all the difference.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

$2.99 on Kindle.
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Ghosts in the Machine: Overcoming Decision-Making Bias in the Sales Cycle with Behavioral Science

Ghosts in the Machine: Overcoming Decision-Making Bias in the Sales Cycle with Behavioral Science

Ghosts in the Machine will give you a better understanding of the human beings you are communicating with and the hidden drivers behind the sometimes irrational decisions they make, decreasing their resistance to you and increasing your effectiveness in selling to them. $0.99 on Kindle.
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Free: Fulfilled: The Passion & Provision Strategy for Building a Business with Profit, Purpose & Legacy

Fulfilled: The Passion & Provision Strategy for Building a Business with Profit, Purpose & Legacy

Running a business can be discouraging, overwhelming, and lonely. Everything looks good from the outside, but on the inside, youre struggling to take your business to the next level while still living your best life. What you need is a holistic strategy for running a stable company that makes money and allows you to sleep well at night.This might seem like a fairy tale, but its not. After years of research and honing their strategies, Kathryn and Michael K. Redman have developed a framework that offers you the dream with the means of implementation. There are no magic pills or silver bullets in Fulfilled just the promise of transformation with hard work and patience. Fulfilled unpacks the six core areas of business and offers a clear plan for overcoming the challenges you’ll face, all with the aim of helping you build a Passion & Provision company. If you want to be financially successful, experience meaningful work, and lead a business you can be proud of, Fulfilled offers the roadmap to get you there. Free on Kindle.
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Customer Escalations Management: The Golden Recipe

Customer Escalations Management: The Golden Recipe

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems?

You should still aim to avoid escalations and complains; nevertheless, your attitude toward them should make all the difference.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now! $1.99 on Kindle.
amazon buy now

Be Vigilant!: Strategies to Stop Complacency, Improve Performance, and Safeguard Success. Your Business and Relationships Depend on It.

Be Vigilant!: Strategies to Stop Complacency, Improve Performance, and Safeguard Success. Your Business and Relationships Depend on It.

Success can be deadly in business, leadership, and relationships.
When you’re used to winning and achieving, overconfidence and faulty logic can blind you to potential dangers up ahead. Complacency costs money, causes slip ups, and creates critical mistakes that will put your company, your brand, and your teams at risk. Len Herstein shares law enforcement–inspired business strategies to help you see beyond the target and stay vigilant against threats like competition, predictability, bad habits, micromanagement, abuse of power, and industry change.

$0.99 on Kindle.
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The Science of Hiring Quota Busting Sales Teams

The Science of Hiring Quota Busting Sales Teams
The first book written on hiring salespeople based upon 85 years of organizational psychology research, data analytics on 2.1 million salespeople and the best practices of top performing sales organizations.

The purpose of this book is to help companies hire stronger salespeople. Research shows there is the huge gap between what science knows and what businesses do! The research is not something you can easily find on the internet or in any of the human resources or sales management journals. $0.99 on Kindle.
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Don’t Retire… Graduate!: Building a Path to Financial Freedom and Retirement at Any Age

Don't Retire... Graduate!: Building a Path to Financial Freedom and Retirement at Any Age

Whether you’re 25, 45, or 65, planning for financial independence can feel daunting and unattainable.
Planning for a successful future is a journey that begins right now and continues throughout your life. This book makes personal finance and security easy—no matter if you’re just beginning to invest money and get out of debt, or stand only a few years away from retirement

Designed like a college curriculum (without the grades and homework), this guide offers a full syllabus of financial literacy to help you advance, not retreat, into the perfect retirement plan for you. If you like simple guides, turning financial challenges into opportunities, and retirement planning like you’ve never seen before, you’ll love Don’t Retire… Graduate! $0.99 on Kindle.
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DJ’s Mean Business: One Night Behind the Turntables Can Spin Your Company’s Success

DJ's Mean Business: One Night Behind the Turntables Can Spin Your Company's Success

Loosen your tie, grab your favorite tunes, and get ready—because this DJ is spinning a creative business strategy that’ll really shake the world up…

Learn everything you need to know about starting, building, and marketing your small business. In a one-night set you can unlock your professional skills, work your creativity into entrepreneurship, and unleash your inner DJ.

Don’t miss out on the performance as DJ AmRo gets the party started for the crowd and for your business. All it takes is his fresh, unforgettable startup strategy in this guide to show you how to start the fun, beat the fear… and dance on your journey to entrepreneur success. $0.99 on Kindle.
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Tiny Home Millionaire, Modern Real Estate Investing

Tiny Home Millionaire, Modern Real Estate Investing
Are you looking for cost-effective ways to invest in real estate without hurting your wallet with loans?
Does tiny home living appeal to you, but you have no idea how to start, how to build, or how to get people to rent them out?Having a lot with tiny homes to rent out is the perfect way to enjoy the simple life and accumulate your wealth with a steady flow of cash. $0.99 on Kindle.
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The Sales Chain

The Sales Chain

The Sales Chain is an insider’s guide to the pitfalls, tips, tricks and knowledge required to build a successful sales career and business.
This book is for the industry novice, seasoned professional, and sales support staff and this how-to guide for the world of sales has something for everyone.

Rob Elliott has over 30 years of sales experience, training, and public speaking. Rob debunks the sales business and unlocks the essential steps in the sales process.
Afraid of selling, unsure how to start, don’t know who your ideal client is. Do you hear no from your clients more than yes?

Rob takes you through the entire sales process and will show you how to pivot your failures into successful sales.
Included are guest contributions from Global and Australian business leaders and entrepreneurs, like Tara Solberg, Peter Plaut, Alicia Sedgwick, Adam Thompson who share their experiences. $4.95 on Kindle.
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[2022 Version] How to Start and Grow an E-Commerce Business

[22 Version] How to Start and Grow an E-Commerce Business
Warning: this book cannot make you rich. Probably not the blurb you expected for a book about making money online, was it? But here’s the reality: there is no book on earth that can give you the Golden Ticket. The idea that you can print money from a magical money vending machine (“put $1 in, you’ll get $4 out!”) is a lie. It is spread by internet marketing gurus who have a vested interest in your belief in it. More belief in the lie = more seats sold in their “masterclass.”So, what’s the truth? You need to learn the fundamentals. In How to Start and Grow an E-Commerce Business, we’ll teach you the time-tested principles of entrepreneurship and digital marketing. We’ll show you the framework that thousands have used to create brilliant businesses, since long before the dot com boom. But this book cannot make you rich. It’s up to you to find it within yourself to apply the fundamentals to the real world. We’ll teach you the steps, point you towards the right resources, and encourage you to take action. However, at the end of the day, the task of building a great business lies on one person’s shoulders: yours. If I said anything else, I’d just be spreading the lie. $9.00 on Kindle
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Learn To Master Personal Finance Management

Learn To Master Personal Finance Management

Boost your financial IQ and start earning more, saving more, and growing your net worth—even as you sleep… $2.99 on Kindle.
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Intelligent Huddles: How to Launch and Facilitate Meaningful Daily Huddles to Improve Team Communication, Strengthen Culture, and Reduce Employee Turnover

Intelligent Huddles: How to Launch and Facilitate Meaningful Daily Huddles to Improve Team Communication, Strengthen Culture, and Reduce Employee TurnoverTwo of the biggest obstacles to business success are poor communication and poor relationships between team members and leaders. Most don’t realize this and even fewer have the tools to solve these problems. You don’t have to be most leaders.

Intelligent Huddles shows you how to plan, implement, and run daily huddles to improve communication and effectiveness in any organization. Andrea Hemmer uses her in-depth knowledge of neuroscience and expert communication techniques to deliver a brilliant new framework for the daily huddle. She turns one of the most dreaded events—the business meeting—into a fun, interactive, and valuable process that will serve the organization in many ways.

Hemmer’s Intelligent Huddle system will:

-increase effective communication;
-strengthen relationships between leaders and team members;
-decrease team member turnover;
-inspire higher levels of teamwork;
-build trust and improve the organization’s culture;
-and, help create wins and bottom line net profit.

Leaders in every industry will benefit from Intelligent Huddles when they utilize this powerful new system within their teams. If strong team communication, a healthy culture, and a profitable bottom line are important to you, then you need this book! $0.99 on Kindle.
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Ace the Product Manager Interview: How to Get Your Next Product Management Job, Even if You Have Never Been a Product Manager Before

Ace the Product Manager Interview: How to Get Your Next Product Management Job, Even if You Have Never Been a Product Manager Before
The best book you can get to ace your product manager interviews for FAANG companies $0.99 on Kindle.
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Free: We Mean Business: The Practical Guide for Creative Entrepreneurs, Coaches and Small Businesses To Build Your Brand and Grow Your Business Online

We Mean Business: The Practical Guide for Creative Entrepreneurs, Coaches and Small Businesses To Build Your Brand and Grow Your Business Online
The online business world is full of secrets. And it feels like the keys to success are kept behind a velvet rope. You want the answers, but outdated blog posts and podcasts by bro marketers focus on hype and hustle instead of strategy and substance. If you want to grow a business that works for you, consider the velvet rope lifted.

Christine Hansen found out the hard way (after making some sketchy business investments and spending “vacations” hunched over her laptop instead of relaxing at a swim-up bar) that most entrepreneurs are more likely to burn out than reach 6-figures.

In We Mean Business, Christine shares her experience growing two successful online businesses, lessons learned coaching others, and insights gathered from other industry experts.We Mean Business is not another book about the philosophy of online business. It’s equal parts brain and soul, and it includes hands-on exercises to help you reach your goals faster and easier.

In this book, you’ll learn:

-Practical business strategies for sustainable growth

-Mindset tips and tools to help you bust through your internal blocks

-Branding tips to help you magnetically attract soulmate clients

-Marketing strategies that let you work smarter, not harder

-Financial best practices so you can face the numbers and run a profitable business

If you’re ready to grow an online business full of purpose, pleasure, and profit, Christine is here to guide you through every possible step. And with her no-nonsense approach, she won’t hold back a single detail on your road to success.

Free on Kindle.
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Free: Africa: Open for Business: Discover the ABCs….

Africa: Open for Business: Discover the ABCs….
Welcome to “AfriCAN” – the can-do continent, the vast, vibrant and diverse continent offering a wealth of human and natural resources that translate into opportunities for business, your business.

Complicated? Not necessarily. Africa, with all its diversity and largesse, can be difficult to understand, to grasp. Just like most new business ventures. However, successful business in Africa is as straightforward as ABC: Appetite, Bandwidth, and Capital.

It starts with growing an Appetite to actually go and build a well-rounded understanding of the reality on the ground today, of who your customers are and what they need, distinguishing between real and perceived risks, and identifying accurate market intelligence.

Then you’ll understand the Bandwidth successful companies give their Africa-focused teams to build relationships and to learn how culture and history influence business, the first place to start your business, and to identify the best type of market entry and business setup.

With the right appetite and bandwidth, you’ll make better decisions regarding Capital which is about more than just the money to run the business. Successful companies invest in social capital, cultural capital, and economic capital.
Throughout the book, you’ll find stories of entrepreneurs, local and global companies – some that have gotten it right and others that did not.

Based on the author’s 30 years of wisdom, successes, experiences, mistakes, stories, and friends she acquired working and living across the continent of Africa, this book challenges perceived ideas of Africa. It is a call to go beyond the imagery of the past and to explore, embrace and invest in “AfriCAN” – the can-do continent. Free on Kindle.
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Cryptocurrency Mining: The Complete Guide to Mining Bitcoin, Ethereum, and Other Cryptocurrencies

Cryptocurrency Mining: The Complete Guide to Mining Bitcoin, Ethereum, and Other Cryptocurrencies
This book teaches the reader how to mine for cryptocurrencies like Bitcoin or Ethereum. It is different from what people usually do to acquire cryptocurrencies, which is to buy them off an exchange. Solar powered crypto mining is covered in this book as well, because cryptocurrency mining is a very power intensive activity. $0.99 on Kindle.
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Conscious Design

Conscious Design
Conscious design is a philosophy used at the Peterman Design Firm. We use it to create brands and products that restore and sustain our planet. The Peterman Method for conscious design is the culmination of Ian’s 15+ years working in product development and Jessica’s 20 years in working as a healer and studying regenerative technologies and tools for both people and our planet. Together, we’ve written this book to lay out a culmination of our combined experiences. Our goal is to help other people start looking at the world, and design, in a more conscious way. Conscious Design is built on 4 key pillars: Observation, Impact, Connection, and Inclusion. This book covers each area and how you can ensure your brand is looking at each of these pillars. We share examples of many companies who are doing it right, even if just partially. If you are building products and brands with regeneration and sustainability in mind, we appreciate you! We hope this book will give you some ideas on how to implement Conscious Design by using the Peterman Method with your own project. $9.99 on Kindle.

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Free: Bitcoin & Cryptocurrency Investing: Top 10 DeFi Altcoins to Change the World and Your Finances, Blockchain, Cold Storage, NFT & Mining Explained, Smart Contracts, Decentralized Finance for Swing Trading

Bitcoin & Cryptocurrency Investing: Top 10 DeFi Altcoins to Change the World and Your Finances, Blockchain, Cold Storage, NFT & Mining Explained, Smart Contracts & Decentralized Finance for Swing Trading
Discover That Getting Into Bitcoin and Crypto Doesn’t Have to Be So Terrifying! – Try Out New Investment Ventures With This Book That Will Teach You the Ropes of Decentralized Finance, Hassle-Free!
So, you’ve heard about Bitcoin and how profitable it is, and you want to try your hand at it, but you aren’t sure where to start.

In our digital age, saying that you “don’t have enough knowledge” is not an excuse anymore. There are so many resources out there to help you learn the basics. Free on Kindle.
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The Self-Employed Journey

Life as an entrepreneur can be a crazy rollercoaster, but it doesn’t have to be.

Starting From Scratch, the first installment of The Self-Employed Journey series is a collection of stories shared by 12 small business owners, each successful in their own way.

Yielding from a variety of industries, business models, and experience levels, these trail-blazing professionals break down their unique self-employed journeys, providing hope, courage, inspiration, education, and guidance no matter if you are a seasoned self-employed professional or contemplating taking that leap into the unknown.

Topics Include:

How to best handle professional hiccups & hurdles
Which shortcuts are worth exploring & which should be avoided at all costs
When to ask for help
The importance of innovation & creative thinking
And why giving up is never the answer!

Stay tuned for upcoming installments in The Self-Employed Journey series. $9.99 on Kindle.
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Don’t Pour Money Down The Drain: The Ultimate Money Management Strategy to Save More Cash and Handle Your Money Better

Don’t Pour Money Down The Drain: The Ultimate Money Management Strategy to Save More Cash and Handle Your Money Better
Groundbreaking lessons that will save you money and help you build the future you deserve. Are you tired of living paycheck to paycheck, worrying about whether you can afford your rent? Is debt piling up and adding an extra layer of stress to your life? Let’s get something straight, saving money isn’t rocket science. With the help of this handy guide, you can say goodbye to debt and become a financially independent person. $0.99 on Kindle.
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Free: Food Trucks

Food Trucks
Food Trucks – How to Get Your Business ‘Moving’ Forward is a book for those inspiring entrepreneurs looking at starting and running their own food truck business. This book will help you understand what the food truck industry is all about, including some of the basics relevant to running a successful food truck business.

This book will help you compile your business plan and highlight the importance of having a good and reasonable one-pager which becomes your action plan going forward. We will be looking at the ‘food’ that goes into your food truck, looking at elements you need to consider when planning your menus.

We also look into the ‘truck’ used in your food truck business, explicitly focusing on being presentable and practical. The best part of having a food truck business is moving to a new location when you are not succeeding, which is difficult for fixed business owners. When the going gets tough, the truck gets moving. Free on Kindle.
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Free: The Nonstop Entrepreneur: 15 Rules for Making a Difference, Serving Others Through Leadership, and Building Your Fortune

The Nonstop Entrepreneur: 15 Rules for making a difference, Serving others through leadership, and building your fortune
This book is about the Mindset required to be an Entrepreneur and the Habits and Tactics to get there. It is about Leadership, and Helping others solve the issues to becoming self-employed, self-actualized and self-aware in business.

Within these pages you will learn how to make money in the Digital World and Online by offering products that help and serve others to accomplish their goals through training, courses, and taking action to accomplish their dreams.

Creating a Start-Up is difficult. Starting one takes guts and heart. By becoming a Nonstop Entrepreneur, your dreams CAN come true. Free on Kindle.

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The Introvert’s Edge

The Introvert's Edge

#2 Best Introvert Books of All Time – Book Authority

#27 Most Highly-Rated Sales Books of All Time – HubSpot

An introverted salesperson? Isn’t that an oxymoron?

Not at all. Sales is a skill just like any other, which anyone can learn and master–including the introvert who is more comfortable alone than in the sales field. As with any type of success, it’s all about learning how to leverage your natural strengths.

Extroverts are rarely short on words, and their conversations and pitches never feel sales-y to them. The world of sales just comes naturally to the extrovert. But introverts aren’t comfortable with traditional tactics like aggressively pushing a product or talking over a customer’s objections.

What makes The Introvert’s Edge so powerful and practical is that it explains how introverts can feel equally comfortable and sincere in the sales world as well–without changing who they are!

Within these pages, introverts can learn how to find natural confidence, prepare for every situation, sidestep objections that would otherwise expose their discomfort, ask for the sale (without asking), profit from a process that doesn’t rely on personality, and simply enjoy sales.

The introverted salesperson is no longer an oxymoron–it’s a recipe for success!

Whether you want to drum up clients, pitch investors, or exceed quotas, Matthew’s advice, examples, and stories unleash the low-key, high-impact sales machine lurking inside. $2.99 on Kindle.

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Evolve Your Coaching Business: The Ultimate Guide to Success Doing the Work You Love

Evolve Your Coaching Business: The Ultimate Guide to Success Doing the Work You Love
You may be a new coach feeling overwhelmed about getting clients because the first three to five years of running a coaching business are a remarkably vulnerable time. Or a seasoned coach who feels stuck, not knowing what’s next for your business. At any stage of a coaching business, all coaches run into challenges that can block their success.

Evolve Your Coaching Business shares a myriad of fun and inspiring real-life stories of how a coaching business can evolve over time as a sustainable and joyful career.
In this book you will learn:

1. How to organize your marketing efforts by knowing the 4 stages in the evolution of a coaching business.

2. With true stories, Kat shows the successes for you to emulate and the failures that depict what to avoid.

3. Each important element of a coaching business growth is laid out with examples and step-by-step fun exercises.

4. Tips on the nuts & bolts AND the soulwork needed to create a successful soul driven coaching business.

5. Through online access, exercises, real-life guidance and a community of kindred spirits are available to you.

Kat believes that coaching as a profession is changing the world in a profound and creative way. She is committed to supporting coaches to have greater and greater impact. To do that, she knows the importance of staying true to yourself while building a prosperous business. $0.99 on Kindle.

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